Return Policy

14 Day Hassle-Free Returns

If your bicycle was ordered within 14 days in the USA, you can receive a full refund if the bike is unused, unridden, and packaged or re-packaged in the original box like-new. Otherwise, you will receive store credit. Please email customerservice@solebicycles.com with your name and order number, and we will issue a return label for a flat fee of *$60.00. You may elect to arrange shipping yourself for both bicycles or accessories. All return labels for 3-speed bicycles or electric bicycles will cost a flat rate of $150.00. *Please note that monitors and devices vary with color hue. Return and exchanges fees will not be waived due to color disparities.

All returned bicycles are subject to a shipping fee of $60.00.
*All returned 3-speed bicycles and electric bicycles are subject to a return shipping fee of $150.00.
All returned accessories are subject to a shipping fee of $15.00 - $60.00.

15-30 Day Returns

If your item was ordered within 15-30 days, you can receive store credit pending inspection from our technicians. Refunds can not be granted for merchandise unsuitable for resale. Merchandise that has been used, marked, scratched, or damaged by the customer will receive partial refund pending technician inspection.

All returned bicycles are subject to a shipping fee of $60
*All returned 3-speed bicycles and electric bicycles are subject to a return shipping fee of $150.00.
All returned accessories are subject to a shipping fee of $15.00 - $60.00.

2 Weeks to Process

From start to finish-line, please give your refund 14-21 days to find its way back to you.

Shipping Fee

All returned bicycles are subject to a $60.00 shipping fee unless returned in-store.
*All returned 3-speed bicycles and electric bicycles are subject to a $150.00 shipping fee unless returned in-store.
All returned accessories to Solé Bicycles are subject to a $15.00 - $60.00 shipping fee unless returned in-store.
*Please note that monitors and devices vary with color hue. Return and exchanges fees will not be waived due to color disparities.

What Items are Returnable?

Like-New items in original packaging that were purchased in the last 30 days.

Thousand Helmet Returns

Thousand Helmets now offers self-service returns in their Returns Center: https://returns.explorethousand.com/. We hate to redirect you, but their return process is very straight forward - all you will have to do is enter your Thousand order number to generate a label!

Oopsmark Accessory Returns

Oopsmark will be happy to provide you a refund once the product is returned in sellable condition. Please be sure to repackage your items for return in any parcel container/box that will accommodate them. Include your Order ID# and the full name as it would display on your order. This will ensure that your returned items are processed correctly. You are also at liberty to choose the courier that works best for you, as there are no return labels to print. Oopsmark does not cover the Return Shipping Fees, however, there are also no additional fees involved in processing your Return, therefore you receive the full refund for the items returned. Please be sure to mail the package to Oopsmarks Corporate Office at Oopsmark 160 rue St viateur east, suite 200U Montreal, Quebec, Canada H2T1A8

What Items are Non-Refundable?

• Sale Items or items marked as final sale.
• Free gifts or promotional items with retail value.
• Damages from an improper assembly.

There's Something Wrong with my Order

Did your bike arrive damaged?! No need to return your entire bike, just shoot us an email to customerservice@solebicycles.com with your order number and picture of the damaged parts and we can get those new parts sent out for you right away! If professional installation of replacement parts is required, please send us the receipt from your local bike shop and we can reimburse you for the cost to your original form of payment used on the order.

If you've received your item and something is wrong for the following reasons:

• Damaged In Shipment
• Items Missing / Extra Items / Wrong Items Sent

Please send photos of the damaged item, any damaged packaging, and the shipping label to customerservice@solebicycles.com. Be sure to include your name and order number within 30 days of placing your order, and our customer service agents will work with you to correct the issue.

If You Purchased Solé Shipping Protection

If you purchased Solé Shipping Protection at check out, and your order has been lost, damaged, or stolen during the shipping process, please email our customer support team at customerservice@solebicycles.com with your order number, any pictures that can help identify the damage, and an explanation of the issue, and we'll be sure to assist you in resolving your claim.  *Please note that all e-bikes will require a signature for delivery. Solé Shipping Protection does not cover a porch pirated or stolen e-bike.